Gift Card FAQs
All your gift card questions answered here.
Frequently Asked Questions (FAQs) about Gift Cards
Select a category to view related FAQs.
Retailers & Merchants
Gift Card Program Management FAQs - Learn about managing gift card programs effectively.
Engage2Reward™
Ordering & Account FAQs - Find answers about ordering and managing your account.
B2B
Gift Card FAQs - Get information on gift card-related inquiries for business-to-business transactions.
What is gift card program management?
Can GiftCard Partners guide me in selecting the right gift card processor and vendor for my gift card program?
Yes, GiftCard Partners has industry expertise and can assist you in choosing the appropriate gift card processor and vendor to meet your program's needs.
How can GiftCard Partners help us with marketplace strategy for our gift card program?
How can GiftCard Partners enable customers to purchase my brand's gift cards directly from my website?
How can GiftCard Partners help me build a customized gift card program for my brand?
How can I maximize my brand's reach with gift cards?
How can I track gift card sales and redemptions?
How does my company launch a branded gift card program?
How does GiftCard Partners help me analyze and identify effective sales channels across distribution partners?
How does GiftCard Partners help me expand my brand's reach through distribution channel partners?
What types of businesses benefit most from a gift card program?
What are the benefits of offering physical and eGift cards?
What benefits can I expect by being a part of the $180 billion gift card industry with branded gift cards?
What expertise does GiftCard Partners offer in terms of brand protection and compliance?
Can I offer gift cards with variable amounts?
How do I enroll with Engage2Reward™ account?
You can set up an account by visiting our Engage2Reward Platform page and selecting Get Access, or contact our team via this form or (888) E2R-2266 with any questions.
Once you fill out the onscreen form(s) you will be contacted by an Engage2Reward™ Account Team Member to discuss your needs.
How can I order Gift Cards?
Once your account is approved, you will login, navigate to the Create Order, select your delivery type and search for your desired product for purchase.
How many brands are available?
We offer over 300 gift card brands to choose from, providing a wide variety of options.
How long does it take to process my order?
Digital card order: within 24 hours.
Physical card order: 5-7 business days to fulfill your order, plus ship time.
What forms of payment are accepted?
Are discounts available?
Do you offer open loop cards like Visa and Amex?
Yes, we offer open-loop gift cards like Visa and Amex, providing more versatility for your rewards program.
Do I have to do anything with the cards once they are delivered?
2. Navigate to 'My Account' then 'Order History'.
3. Click the Order ID of the order you would like to activate.
4. In the Order Details section, click the Activate button.
Do you require a minimum quantity or dollar value per order?
How can I add new gift cards to our companies selection?
Please reach out to your account manager or email support@engage2reward.com to add new gift cards to your brand portfolio.
How do I check the status of my order?
Within the Engage2Reward™ platform you have complete access to order status. Our order management tool allows you to check the status of your order by OCN (Order Confirmation Number) as well as other search parameters so you can find the status of your order. You can also contact us directly by selecting the contact support link for any question or status of your order.
How do Digital / eGift cards work?
How do physical card orders work?
Physical gift cards can be delivered in either bulk or direct delivery (based on your account preferences). Bulk physical gift cards are delivered to a single mailing address where you manage the distribution of the gift card to intended recipients. For direct delivery, you fill out a form on the Engage2Reward™ gift card ordering platform with the recipients physical addresses and we will deliver the physical gift card to the addresses you provided. Physical direct delivery cards will be individual envelopes with a card on the carrier.
Do you offer physical as well as digital gift cards?
Do I have to sign a contract?
The need for a contract may vary depending on the specific arrangements and services you require. Please contact us for more information on the terms and conditions.
Can businesses issue digital gift cards (eGift cards)?
Yes, our Engage2Reward™ Gift Card Ordering Platform enables businesses to issue convenient and instant eGift cards, digitally delivered via email or mobile text with personal messages reinforcing the reward, incentive or thank you for a job well done.
Can businesses use gift cards to attract new clients?
Yes, businesses can utilize GiftCard Partners Solutions to offer gift cards as promotional incentives, attracting new clients and rewarding them for signing up or making a first purchase.
How can businesses promote their brand's gift card offerings during holiday seasons?
Businesses can promote their gift card offerings during holiday seasons through email marketing, social media campaigns, in-store displays, collaborating with other joint promotions with distribution partners and businesses
How do I get gift cards for my company?
How do I offer a gift card to my (small) business?
Is it cheaper to buy gift cards in bulk?
What are some success stories of businesses using B2B gift cards?
What is an appropriate gift card amount for a coworker?
What is the best gift card for employees?
What is the most popular gift card to give for employee well-being?
Why are gift cards good for businesses?
Why do companies give gift cards instead of cash?
Companies often give gift cards instead of cash to provide a more personalized and thoughtful gift option for their employees or clients. Gift cards also promote loyalty to specific brands and can be used as incentives or rewards.