When employees and their work are valued, their satisfaction and productivity rises, and they are motivated to maintain or improve the customer experience. The cost of a recognition system is quite small and the benefits are large when implemented effectively.
This webcast will focus on how to engage and recognize employees who consistently provide quality customer experiences.
Our expert panelists will share insights on recognition programs that inspire and engage employees to exceed customers' expectations one experience at a time.
Key takeaways:
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Helping front-line employees realize how their efforts have more impact on customer satisfaction than they realize (little hinges move big doors)
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How mid-level and upper-level managers can motivate their employees to strive for customer service excellence by rewarding their best efforts
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Understanding why infrequent or irregular recognition may in some cases be worse than no recognition at all
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Increased revenue and profits are measurable results of effective employee recognition and rewards programs
Your webcast panelists:
Vicki Ravenel | Business development, Ultimate Choice
Deborah Merkin | CEO, GiftCard Partners, Inc.
Bill Bradley | Marketing and business development, Omega Management Group, Corp.
