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Building a new kind of loyalty – Social Loyalty

It’s hard to go anywhere online without seeing social media icons, “likes” or stories about how Facebook is being used to enhance retailer loyalty…”social loyalty”. Building social media pages, vying for your “likes” and offering targeted promotions…but then what? What does it really mean to retailers for consumers to “like” something in this way? And what does it mean for prepaid and gift cards? So, I go to one of my favorite sources for marketing research, and information, Mashable and I am instantly tied in with my friends who share the same favorite source. Let’s put this scenario into a retail ecommerce setting … I’m researching new mobile phones and selected the phone I’m interested in; I could see who my friends are that have “liked” the Droid on Facebook. This is likely to influence my opinion of the product. The bigger picture shows a snapshot of ecommerce transactions excelling exponentially. Last week Adweek published: “Data Shows Real-World Results for Facebook 'Likes', One new fan for a retailer produces 20 website visits”. This is great news for retailers (our clients), but it’s great news for the prepaid industry and its gift card component as well. GCP’s end customers (B2B or bulk buys of gift cards) benefit as well, as the recipients of the gift cards have new ways of engaging with the card brands they are holding.

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Prepaid Expo: Social Media Critical to Growth of Prepaid

You are likely either a marketer or involved with the prepaid & gift card industry OR BOTH (like me). We love this video and we love how the Prepaid Expo is looking beyond traditional information sources and prepaid to bring us their take on the next generation of prepaid.
 

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"Digital Age" gift card predictions

Cutting edge technology is top of mind for companies who provide gift cards in their programs. Here are a few predictions from CashStar and GCP for how the Digital Age will affect gifting: 1. Instant Communication: The email channel will grow and become a primary means of sending and distributing gift cards. Speed, convenience and cost will drive the transition from plastic to digital. Technologies like QR Codes will merge offline marketing and advertising to accommodate retailers’ need to bridge online and offline and consumers’ need for instant gratification. 2. Social Gifting: We have all heard the buzz about “Facebook Commerce.” As consumers become more comfortable socializing and communicating through social networks, this channel will continue to grow in importance for retailers: first as an engagement tool, primarily, and then as a commerce channel. Retailers who have active, engaged Facebook fans will witness the most growth for their digital gift cards. Smart retailers will also utilize the social channel as a means of acquiring customers and deepening relationships. “Social gifts” and incentives are valuable tools in this milieu. 3. Mobile Gifting: Mobile is an emerging channel that will develop as smartphone penetration (and supplementary technologies like mobile wallets) increases and retailers begin the process of enabling point-of-sale redemption. Retailers will want to make sure their customers’ mobile purchases – and the recipients’ experiences, especially – are as friction free and convenient as possible. So retailers: build or partner wisely. 4. A richer gifting experience: In the digital world the customer experience becomes king. Simply offering a “plastic-like” alternative or a message with a “code” will not impress the savvy, discerning digital consumer. They will want digital personalization options and a friendlier, easier user experience. This is only the tip of the technology iceberg, follow our blog to stay on top. Do you have your own digital age predictions? Post them if you've got them. Source: David Douglas Stone is co-founder and CEO of CashStar, digital gifting and incentives company.

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Local Gift Cards – Explore “______” (Insert Your Town)

Gift Cards for a Local Cause - Sewickley, PA

Downturned since 2007, our economy has left many towns around the country in need of public building refurbishing, amenity face-lifts, main street store tenants, employers…it’s not hard to look around and see how our home-towns have been effected. For many regions and towns, recovery is on its way, while others are in need of fresh ideas and advocates to arouse the local economy.

Historic Sewickley, PA has some pretty passionate advocates looking to breathe life back into their region. They’ve created an “Explore Sewickley” campaign complete with a website, Facebook presence and “Explore Sewickley Gift Cards” to promote shopping at the local shops, boutiques and restaurants. Businesses and corporations can also infuse the local economy, helping local businesses thrive, when they provide local-centric gift cards like these as motivation, incentives and rewards.

What a fresh use of gift cards!

Community Revitalization with Local Gift Cards

In an era where communities are striving to boost their local economies and foster vibrant town centers, the innovative use of gift cards has emerged as a powerful strategy. Local towns and cities across the globe are harnessing the potential of gift cards to attract tourism and drive business to local shops. By offering town gift cards or city-wide gift cards, municipalities are creating opportunities to engage both residents and visitors in exploring all that their communities have to offer, thereby revitalizing local businesses and enhancing community vitality.

These town and city gift cards function as versatile tools, allowing recipients to redeem them at a variety of participating businesses, from charming boutiques to cozy cafes and artisanal shops. This flexibility not only encourages individuals to support local enterprises but also promotes a sense of community pride and connection.

For tourists, these local gift cards serve as gateways to authentic experiences, offering a curated selection of establishments that capture the essence and character of the destination. Whether it's savoring regional delicacies, discovering unique artisan crafts, or immersing oneself in the local culture, town gift cards provide visitors with the opportunity to create lasting memories while supporting the local economy.

Moreover, the widespread adoption of digital gift cards and online platforms has further expanded the reach and accessibility of these initiatives, enabling individuals to purchase and redeem gift cards conveniently from anywhere in the world. This seamless integration of technology into traditional gift card programs not only enhances convenience for consumers but also amplifies the marketing and promotional efforts of participating businesses and local governments.

By leveraging the collective strength of town and city gift cards, communities can cultivate a thriving ecosystem where businesses flourish, residents take pride in their local identity, and visitors are welcomed with open arms. As these initiatives continue to gain momentum, they underscore the profound impact that simple yet innovative solutions can have in shaping the economic and social fabric of our towns and cities.

Through the strategic implementation of town gift cards and city-wide gift card programs, local municipalities have the opportunity to unlock the full potential of their communities, fostering a spirit of collaboration, creativity, and resilience that will endure for generations to come.

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New Research Reveals Cards Drive Increased Spending, Visits and Willingness to Support Social Marketing

It isn’t new for us to hear that prepaid cards are great motivators and incentives. But a new loyalty and prepaid survey reveals just how much prepaid has affected consumer spending habits and long term adoption when used in the B2B space as incentives. Here, we outline some of the most interesting tidbits and pair them with our market observations and viewpoints. Let us know your thoughts via the comments field.

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