GiftCard Partners Blog

Retail TouchPoints (RTP) is an excellent source for retail executives to stay apprised of insightful content around the latest in customer-facing technologies and the development of critical customer loyalty strategies to compete in today’s retail environment. In RTP’s
Top 20 Articles of 2011; they outline top 20 most viewed articles of last year and review the top trends across those most read stories. They noted that the majority of the most viewed articles were case studies with success stories from leading retailers, highlighting that “retail executives are looking to learn from their peers….two of the hot-button topics in 2011 were mobile technology and social commerce.” I hesitate to simply lead you to the list. First, I must note that the top article is
10 Innovative Solutions In The First Annual Next-Gen Retail Awards Report; an important composition of innovative solutions highlighted at the 2011 National Retail Federation (NRF) Annual Convention. The innovations profiled in the report included 10 categories like: social media; in-store marketing; inventory management; store intelligence; mobile technology; customer engagement; POS, and cross-channel. “In a challenging economy retailers are struggling to turn shoppers into brand advocates. With that in mind, customer loyalty was a hot topic in 2011.” Visit the full list of Top 20 Retail TouchPoints articles and you can also access the actual articles, insights, case studies and more to start your own innovative approaches.

Loyalty Programs are an important facet of the incentive industry for B2B gift cards or buying gift cards in bulk. Gift cards have been touted as one of the most coveted gifts in universe (well, pretty much). Are you offering gift cards for reward points as a way to keep your loyalty program alive with customers? In a recent article “5 Ways to Keep Loyalty Points from Expiring”, it’s noted that the massive quantities of rewards points that consumers hold “has created a headache for the companies that offer them”.  BUT – aren’t these “loads of points” also an opportunity for loyalty programs to try to engage customers 1 last time? Will offering highly coveted gift cards for points get these folks back in the game? Surely the engaged customer is more valuable than the dormant one. This article highlights great ways for consumers to keep their points in play, but these tactics should also be looked at as strategies, by the programs themselves, to promote the ongoing use of their program. Consumer or program provider…
take a look at these loyalty program strategies for the new year. Source:
The Toronto Star:
5 Ways to Keep Loyalty Points from Expiring

GCP serves many kinds of incentive and gift card programs, including corporate health & wellness programs, workplace safety programs, employee motivation and recognition, benefits and sales incentives, and customer loyalty and rewards programs. This white paper is the result of a comprehensive survey and includes gift card usage success stories offered by HR professionals, sales managers, healthcare administrators, non-profit organization managers, and more. You will find this report full of innovative ways to incent and reward your employees, partners, customers, and volunteers to incentivize and build loyalty.
Click here to visit GCP’s 2011 Gift Card Usage Whitepaper page to download

For many small businesses staying open on the holidays is a key way to compete with major retailers. In doing so, this often causes obvious strain on employees and employee relations. It is essential to the success of the company that these difficult situations are handled properly, and that employees needs are kept in mind. There are some pretty simple ways to say "thank you" to employees. When assigning holiday shifts, keep flexibility in mind. Things like allowing employees to request certain shifts or switch off holidays among employees can go a long way toward boosting morale and making workers feel appreciated. Another way to say "thank you" is by giving small denomination gift cards, as a token of appreciation. Giving small gift cards is like a small bonus, and the trophy value makes employees feel like they have done enough to earn something as a reward. This motivates employees beyond the holidays, and into the new year. Be sure to be sensitive to your employees this holiday season and it will benefit your organization long after the holidays have ended.  
To read more about employee rewards and holiday shifts check out the Fox Business article. 

We’ve been hearing a lot about how gift cards have become the most coveted gift this holiday season, as well as their rise to the number 1 spot for workplace incentives, but; do gift cards have a strong hold on the most redeemed item in loyalty programs? Really…we want to know! A recent study released in the United States, called “Born This Way: The US Millennial Loyalty Survey”, concluded that Gen Y, AKA “Millennial” consumers (those born between the mid-1970s and the mid-1990s)  “will change the way companies and brands build sustainable customer loyalty”. HOW?