Three T's to Arm Your Front Line Associates
Sometimes in the enormity of running a retail operation it's easy forget about the front line employees. These are usually the hourly wage earners who may not be the most senior employees but are the employees who have the most impact on consumer experience and can dictate how loyal your customers are. Here are 3 key components to arm your front line associates with to ensure your consumers expectations are fully met. 1.
Tools. Give store associates the tools they need to be successful. This may mean arming them with a tablet with inventory software or ensuring there is an extra manager on duty during your busiest days to keep things running smoothly. 2.
Technology. In today's ever evolving retail landscape this could mean a number of different things. It could mean having mobile devices on the floor in places where beacons are pushing messages to consumers, or having associates armed with tablets to execute mobile checkouts in areas other than the traditional cash registers. But remember it's not all about having the latest and greatest technologies. Find out what spots are weak or need improving on and the right kinds of gadgets that can help improve these areas to see success. 3.
Training. The most important thing to arm store associates with is knowledge. Equip them with the know-how to handle any situation. This builds confidence and autonomy that is usually more valuable in situational problem solving than any piece of technology or tool.
For more information on how to arm your front line store associates with the three T's and beyond head over to Loyalty360.
Boston Market's New Customer Service Initiative
In an effort to vamp up their customer service, Boston Market has recently rolled out its new customer service initiative: Guest Service Excellence program just in time for the holidays. In a recent article from QSR,
Boston Market Ramps Up Customer Services, Tony Buford, the’s brands chief operating officer said, “Like any service-oriented business, guest experience and customer service are items that we’re constantly working to perfect.” Corporate executives hit the road to visit Boston Market locations all across the U.S. as part of the program roll out in order to personally introduce employees to the new touchpoint in the program. The program focuses on five key points:
Importance & Examples of Creativity in the Workplace
Encouraging creativity among employees is vital for fostering innovation and driving organizational growth. When employees have the opportunity to express their creativity, it not only enhances individual development but also contributes to a dynamic and vibrant company culture. In this article, we'll explore the importance of employee creativity and provide practical strategies for promoting and harnessing creative potential in the workplace.
Women and Employee Loyalty
Women put employers in a unique position as far as employee loyalty is concerned. Women show trends of too much loyalty to their employers. As a result, their pay scales end up lower, their benefits packages end up in unconventional proportions and they can end up unsatisfied and even bringing ultimatums to their employers. Here are three pieces of women's loyalty to pay close attention to in order to ensure fair compensation and full employee loyalty and satisfaction.
Encouraging Employee Initiative in the Workplace
Encouraging employee initiative goes beyond mere leadership; it means creating an environment where proactive behaviors are acknowledged and rewarded, benefiting both the individual and the organization. Empowering employees to take action and contribute actively not only enhances productivity but also nurtures a culture of innovation and growth. Here's a comprehensive approach to cultivate a culture of employee initiative and empowerment within your organization.
