The Sky is NOT Falling on Plastic Gift Cards
With all the hub bub about prepaid technologies like mobile wallets, mCerts and virtual gift cards, Ben Jackson from Mercator Advisory Group, offers us his calming and factual perspective in
“The future form of closed-loop gift cards – Reports of plastic’s demise are greatly exaggerated”. Ben examines 3 great lessons of history to temper the overstated destiny of plastic gift cards and advises “that new technologies do not always completely distance old ones”. The history lessons offer great perspective that “There will always be a place for plastic, but (the) day will soon arrive where virtual cards and mobile cards will be a necessary part of every issuer’s prepaid strategy. The task for issuers is to figure out what needs each form factor fills and tailor their program to make each work towards the best results”, states Jackson. This is great advice for issuers, retailers and merchants as they look to grow their businesses with diversity versus alienating parties via the next big technology.
The Evolution of the Transaction [infographic]
Who doesn’t love a great historical overview of the payments industry? OK, perhaps it’s not a favorite read, but how about in the form of an infographic? Check out this depiction of transactions from 9,000 BC, continuing throughout the history of personal and business transactions. Cattle, cowries, wampum beads, gold…right up to preset day technology. We’re surprised that gift cards aren’t displayed here, since they are a gifted form of payment, or
in the case of Scrip – simply a retailer-specific form of payment…but perhaps that’s too detailed for such a graphic. Let us know what you think…is the future, implants? Source:
http://www.flowtown.com/blog/
Flowtown - Social Media Marketing Application
From our eNews: CVS ExtraCare Loyalty Program, "Doing it Right"
Green Stamps were introduced in 1896 as the world's first customer loyalty program and well ... people still like free stuff or want a really great deal. Buy one get one free, frequent flier miles,
2011 Holiday Outlook & How to Capture Shopper Attention
The voice of the consumer should be heard very clearly if retailers are going to make the most of the coming holiday season. On August 4th, 2011, Retail TouchPoints (RTP) published their Holiday Outlook and Retailer Case Studies from savvy retailers who are using technology in answer to call. “The retail industry is moving into the second half of what could be considered the best-performing sales cycle since the economic downturn, and the pressure is on to maximize holiday sales. To succeed during the 2011 holidays, retailers are adopting more innovative, customer-engaging strategies and tactics to create winning experiences across all channels” says RTP.
The 2011 Holiday Outlook is a report from
Retail TouchPoints (RTP) that addresses key trends and strategies driven by “omni-channel shoppers”. What will you find in the report? * Shopping technologies are becoming an important factor for showing which retailers will capture the all-important economy recovering sales. “Shopper-driven technologies, such as tablets, and tactical ideas on how retailers can utilize the mobile channel to cater to today’s time-starved, empowered shoppers * Retailers can learn about mining the social sphere to extend their holiday strategies beyond engagement and storefronts, capitalizing on peer reviews and user-generated content. * Unique and effective ways retailers can be on the forefront of cross-channel innovation, by utilizing new media and integrating the shopping experience to drive customer engagement and sales.” And case studies from * Kirkland’s “Glee Spree” multichannel promotion * Coach’s recent venture into mobile commerce * Hallmark.com’s ability to forecast and cater to seasonal online demand; and * JCPenney’s aggressive iPad implementation designed to deliver a seamless in-store experience Click here for the RTP article:
Retail TouchPoints 2011 Holiday Outlook Highlights Holiday Must-Haves Click here for the Retailer Case Studies PDF:
Savvy Retailers Can Count On A Winning Season
Multi-Channel Retailers, Gift Cards, and Profit Margins
The number of consumers shopping across multiple channels is expanding while retailers everywhere face margin challenges and an uncertain economy. Consumers will seek information both on-line, and through mobile technology but will only shop in the most convenient channel. Multi-channel retail has become theexpectation (and a competitive advantage). This strategy allows the company to be everywhere the consumer is shopping, and lowers the risk the shopper will inquire at their outlet, and spend their money elsewhere. The difficult part of multi-channel retail is making the transition and keeping up with the consumer trends. How are multi-channel retailers reacting to this change in consumer shopping?
