GiftCard Partners Blog

Our society, and our work standards, strive toward perfection. We sometimes feel we must be perfect, the perfect boss, the perfect employee, the perfect parent, etc. We may even think that making no mistakes is the best possible scenario and that a squeaky clean record at work, and in life, is what it's all about. Well let's think about challenging that notion. According to
Kate Hamill of the Freelancer's Union, weaknesses and mistakes can actually bring out some of our other strengths and can help harvest self-reflection that makes us, our staff, our managers and our organizations more successful. Your weaknesses are inextricably tied up in your strengths. Every cause has an effect and every action a reaction. If you invert your weaknesses, you will uncover your strengths. This is where employee imperfection is key. There is no way to invert perfection, nothing to learn from it. Employees can't grow from perfect, and frankly perfection is boring. There's no evolution or growth that comes from perfection and stagnation can be unfulfilling. When employee imperfection is embraced, it can lead to self-compassion. Employees who learn to give themselves a break, instead of getting frustrated, give themselves a chance to improve upon their discovered weaknesses and get a lot farther in their careers. Self-teaching and independent growth are valuable skills that breed great team members and hard workers. Weaknesses don't have to be negative, but rather should be looked at as the ultimate opportunity, not to achieve employee perfection, for employee growth potential.

As we embark on 2015 and our workforce has shaken off the holiday rust it's important to think about how to maintain a culture of motivation not just through the cold winter months but throughout the year. Here are a few ways to keep employee motivation, productivity and job satisfaction at the top of your company's priority list all year long.

In today’s hybrid / remote work environment, many employees often feel isolated and lonely. On days with less meetings, employees can go whole days without talking to a coworker live and that can take a toll. Lonely employees are more than twice as likely to look for a new job than employees who are not feeling lonely. 

As we use asynchronous communication more and more, like Slack and Microsoft Teams, sending memes and other lighthearted communications has become more normalized. But what if you’re looking to bring a remote team together?

Team communication is key. The better a team can communicate, even non-verbally, the better that team can work together in any situation. Being able to pick up on signals and non-verbal tendencies can help co-workers in critical situations like client meetings or big presentations. So, how do you expedite your teams bonding and ensure everyone gets to know each other and gets comfortable? Put everyone in an equally uncomfortable position doing a fun(ny) activity like stand-up comedy, improv or karaoke. Get everyone nervous, so their teammates learn their nervous habits. That way when they are in front of the big client and may not have the best answer, their teammates know, seamlessly, to jump in. Creating fun team building activities also helps teammates get to know each other outside the office. It gets everyone loose and talking to each other about something other than work. Building team bonds makes client meetings stronger and the potential for sales and upsells greater.  Improving team communication can translate to improving your bottom line. For more information on how to improve team communication through comedy check out this
video from Inc.com.

Sometimes in the enormity of running a retail operation it's easy forget about the front line employees. These are usually the hourly wage earners who may not be the most senior employees but are the employees who have the most impact on consumer experience and can dictate how loyal your customers are. Here are 3 key components to arm your front line associates with to ensure your consumers expectations are fully met. 1.
Tools. Give store associates the tools they need to be successful. This may mean arming them with a tablet with inventory software or ensuring there is an extra manager on duty during your busiest days to keep things running smoothly. 2.
Technology. In today's ever evolving retail landscape this could mean a number of different things. It could mean having mobile devices on the floor in places where beacons are pushing messages to consumers, or having associates armed with tablets to execute mobile checkouts in areas other than the traditional cash registers. But remember it's not all about having the latest and greatest technologies. Find out what spots are weak or need improving on and the right kinds of gadgets that can help improve these areas to see success. 3.
Training. The most important thing to arm store associates with is knowledge. Equip them with the know-how to handle any situation. This builds confidence and autonomy that is usually more valuable in situational problem solving than any piece of technology or tool.
For more information on how to arm your front line store associates with the three T's and beyond head over to Loyalty360.