Multi-Channel Retailers, Gift Cards, and Profit Margins
The number of consumers shopping across multiple channels is expanding while retailers everywhere face margin challenges and an uncertain economy. Consumers will seek information both on-line, and through mobile technology but will only shop in the most convenient channel. Multi-channel retail has become theexpectation (and a competitive advantage). This strategy allows the company to be everywhere the consumer is shopping, and lowers the risk the shopper will inquire at their outlet, and spend their money elsewhere. The difficult part of multi-channel retail is making the transition and keeping up with the consumer trends. How are multi-channel retailers reacting to this change in consumer shopping?
Trend Watch: National Retailers Convene at World's First Digital Gifting Event
GiftCard Partners' Deb Merkin attended the CashStar Digital Gifting roundtable and said it was jammed packed with great market research and the roundtable discussion was invaluable. CashStar’s Retailer Roundtable brings together leading analysts, technologists, thought leaders and a myriad of retailers to discuss the future of digital gifting.
CVS/pharmacy and
Brinker, 2 of our clients will be present and taking part in this roundtable! Digital gifting has altered the way the B2B gift card market progresses, with efficiencies for the retailer, buyer and the end consumer, while directly tying in with mobile and
social media initiatives… We look forward to seeing the results of this meeting in the coming weeks. PORTLAND, Maine, Jul 14, 2011 (BUSINESS WIRE) -- CashStar, the digital gifting and incentives company, today announced that it has brought together the industry's top influencers and retailers for the world's first event exclusively focused on the e-gifting industry. Taking place today in CashStar's headquarter city of Portland, Maine, the CashStar Retailer Roundtable has brought thought leaders together to brainstorm the future of digital gifting with a focus on mobile and social channels.
Click to read more about this landmark digital gifting event.
Trend Watch: Strong consumer choices = strong rewards and incentive choice
It’s always good news to hear that the reward you are presenting to your employees or loyalty program participants is still the strong choice. A new study released by First Data called “Consumer Insights Gift Card Survey Results”, announced that “prepaid gift cards are still a popular choice for gifts in the United States”. This is good news for those purchasing gift cards in bulk as you know you are making a good choice. Other indications that gift cards remain a strong trend in the B2B market is the study’s conclusion that more consumers are reloading their gift cards. This means that consumers (your employees and rewards participants) are loyal to their cards, be-it a physical plastic card, eCert (virtual gift card) or mCert (mobile gift card). It’s also nice to know that by participating in the B2B gift card market, we are infusing the economy with additional shopping dollars. Consumers are inclined to stand by the gift card and reload it, which increases sales opportunities for retailers. The First Data study also announced that “35% of those who reloaded closed-loop gift cards said they visited the store more often, and 20% said they spent more money during each visit”. All good news for our economy, but re-loadable and technology based gift cards are also great for our environment.
Check out our Are Gift Cards Going Green? Blog. The full study is available at
First Data’s website.
Interesting Ways to Engage Customers or Promote Products with QR Codes
QR Codes, originally created in 1994 by the Japanese corporation Denso-Wave, have become a ubiquitous tool in modern marketing. They effortlessly bridge the gap between physical and digital realms, allowing businesses to deliver messages, coupons, gift cards, or direct links to websites. As their usage continues to rise, let’s explore some innovative ways QR Codes can engage customers and promote products.
Virtual Wallets: What are they…Really?
This post might look familiar to you; we've added an update further down the page. Wikipedia outlines a “Virtual Wallet” as a hybrid checking/savings account with 3 components: a "Spend" account (checking), a "Reserve" account (backup checking, incurs interest), and a"Growth" account (savings). This is a pretty narrow view of a virtual wallet (note to self, update Wikipedia).
Virtual wallets are cropping up not just from banks for online banking; they are being offered by credit card companies, SmartPhone providers, and there are even free versions that stores, manages, and organizes digital versions of store membership cards, coupons, loyalty cards, virtual gift cards, or any other piece of information that you store in your traditional wallet. Windows even offers a PC software version of a virtual wallet, but it’s more focused on protecting all those passwords, account numbers, and access codes vs. making purchases and using your loyalty rewards points or gift cards.
GiftCard Partners feels the Virtual Wallet that will not only change our way of shopping, paying, and redeeming, but will also combine the best of the above types and allow us to:
