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How to Avoid Getting Your Customer Loyalty Strategy Wrong

Customer loyalty is key in the market companies currently compete in. Not only is the economy still recovering from a major recession, but the pace of media messaging causes consumer fragmentation that has never been seen before. Maintaining customer loyalty can make or break companies and their bottom lines. Here are three ways companies often get customer loyalty and brand loyalty programs wrong:

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Preparing for Your Small Business' 2013 Health and Wellness Program

As we head into 2013 and employees commit to the New Year's Resolutions to quit smoking, lose weight, or generally live healthier lives it is the perfect time for your small business to implement a health and wellness program. Here are a few tips on starting the year off right for your business and your employees.
Lead the Way Lead by example. If employees observe you living a healthier life style they will take note, and be more motivated to follow suit. If you live a healthier life, and offer a health and wellness program it gathers integrity for the program because employees see the business owner participating.
Designate a Leader Appoint a leader to charge ahead with implementation of the program. Provide a framework, and a budget to work with, and really let someone in your organization make this program their own. This will also plant roots for the program within the organizational community. A peer leader is bound to give strength to a health and wellness program.
Make it Relevant Know your audience. Use motivators and carrot rewards, like gift cards, that will hold intrinsic value with your employees. Having a variety of rewards for goals achieved, whether it is a goal weight reached or another health goal, is important. Providing gift cards to a variety of healthy living retailers such as
CVS/Pharmacy,
NutriSystem, or
GNC is a great way to support employees on their way to healthier living.
Involve Your Insurance Company Many health insurance plans now offer a wellness program or reduced rate on wellness options such as massage, yoga classes, gym memberships and more. Inquiring with your insurance provider about what might be available to your employees could build in more incentive for employees to participate in a health and wellness program.
For more information on Health and Wellness program ideas for 2013 check out this article from SmallBizTrends.com.  

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Minimizing Holiday DUI's with Gift Cards

The Ventura, CA community is taking innovative steps to minimize drunk driving this holiday season. A group of Ventura County bars and restaurants is taking part in a safety rewards program funded by a local government grant. The participating businesses are giving away small spot rewards, such as gas cards to dedicated designated drivers throughout the holiday season. Larger items are also raffled off during special drawing nights. The program rewards good drivers, but has also garnered the support of the community by making the roads safer and putting citizens at ease during the holidays, knowing that drivers are being incented to stay safe. Does your community use these types of rewards for good behavior? Should we need to use spot safety rewards to keep citizens within the rules of the law? Let us know what you think, and leave a comment!  
To read more about the Ventura County DUI Safety Rewards Program click here.

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Targeting Smaller Workplace Incentives as a Strategy

In this slow recovering economy, trends in the incentive industry are leaning towards caution and scaled back rewards programs. Safety rewards, which used to garner large incentive travel programs, or other large rewards, are now are being scaled back to much smaller incentive rewards programs. According to the latest Incentive Research Foundation survey, incentive rewards program administrators' confidence levels are down to lows not seen since 2008. The survey indicated the following specifically about travel rewards programs:

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Are Year-End Rewards Coming Back?

As the economy starts to recover and 2011 comes to a close, more employers are bringing back the year-end reward. This often comes in the form of a bonus or a small gift. These types of rewards had tapered off during the recent recession, but are now coming back to the workplace. According to a new Careerbuilder.com survey, 40% more employers are planning to give bonuses this year, which is a 7% increase from 2010. What is almost more compelling is that 73% of that group is giving the same amount of year-end reward as last year, with 14% of employers giving an increased reward from 2010. This survey and similar research have proven that simple rewards are appreciated and motivating to employees. 81% of employees think that rewards are a nice thing to do for employees but should not be expected, so giving small simple rewards such as small bonuses, or a small denomination gift card, will still provide the motivation and desired outcome employers are looking for. So, as 2011 winds down, make your employees a priority in planning for 2012 and let them know how much they matter to your company.  
To learn more about the comeback of year-end rewards check out the ThomasNet News article.

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