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How Generation Y is Embracing Customer Loyalty

We’ve been hearing a lot about how gift cards have become the most coveted gift this holiday season, as well as their rise to the number 1 spot for workplace incentives, but; do gift cards have a strong hold on the most redeemed item in loyalty programs? Really…we want to know! A recent study released in the United States, called “Born This Way: The US Millennial Loyalty Survey”, concluded that Gen Y, AKA “Millennial” consumers (those born between the mid-1970s and the mid-1990s)  “will change the way companies and brands build sustainable customer loyalty”. HOW?

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Corporate Health & Wellness Watch

Perhaps you have heard about the benefits and healthcare insurance savings for companies participating in health and wellness programs. And, perhaps you understand the benefits of incentives (like gift cards) for desired healthful behavior in order to keep company premiums in check. However, if you are not up to date on the above realities; you may not be in line to include health insurance penalties for those participating in UNhealthy behaviors. What is the next trend for corporate health and wellness programs? It could be falling in the employer's court and cost the employee more out-of-pocket.

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Gift Card Marketing as an Advertising Strategy

Retailers' preparation for the holiday shopping season is now in full swing, and as retailers look for last minute ways to boost their year end revenue; gift marketing becomes a very effective option.  Gift marketing uses gift cards as a device for loyalty and rewards. Giving bonus gift cards to shoppers for spending a certain amount turns a gift card from a one-transaction device into a revenue boosting loyalty device that keeps shoppers coming back. It shows appreciation and gives the essential value-added incentive that shoppers look for as they shell out their holiday gift spending.

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Stressing About the Perfect Employee Holiday Gift?

Gift cards give peace of mind to the giver; nearly 1/3 of respondents to a recent TD Bank survey, “…believes the greatest stresses lie in not knowing what to buy or worrying whether the recipient will like the gift.” Don’t stress, give gift cards. Companies like
GCP sell gift cards to companies giving corporate gifts to partners, customers and employees. It makes fiscal sense, as there are discounts offered for various levels of buying in bulk. Why are gift cards the most coveted gift to receive this holiday season? Your employees will use them to button up last minute shopping, 31% of respondents of the survey said they look to use their gift cards for day-to-day expenses like groceries. You’ll be offering your employees and customers more than a holiday gift; you’ll be offering them help. For more up-to-date consumer sentiments and statistics on gift cards, read:
Spending Expected to Hold Steady This Year with Gift Cards the Preferred Gift

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Employee Engagement at a Low

According to a new Gallup poll 71% of employees indicated they do not feel engaged, or feel actively disengaged at their jobs.  Employees that do not feel engaged are often far less productive than employees who feel engaged and connected to their position within their company. This staggering statistic is indicative of employers needing to make more of an effort to engage their employees at work, and recognizing their hard work. Tom Agnew author of "The Enemy of Engagement: Put an End to Workplace Frustration--and Get the Most from Your Employees" identifies three causes of disengaged employees: poor communication about goals and performance, resource constraints that make it more difficult for employees to do their jobs, and employees who feel that they do not have the authority to do their jobs effectively. In order to engage employees it is important to keep open communication lines, and ensure that employees know when they are doing their jobs well. Giving small spot rewards such as a small denomination gift card to useful retail outlets such as CVS/pharmacy lets employees know that an employer is noticing their work, and empowering them to do their jobs to the best of their ability. Do you think your employees feel engaged? How do you think you can engage your employees better?
For more information on employees engagement from Business Finance magazine click here.

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