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Customer Care. Loyalty Programs and the New Strategic Imperative

Games in the Workplace Motivate Your Employees

Using gamification as a tool for employee motivation is a fairly new strategy, but continues to prove its effectiveness in many different applications. Gamification can be used for Health and Wellness programs, to motivate a company to complete a specific goal, or as a running motivator to balance the seriousness of the workplace with some old-fashioned competition and non-disruptive social interaction. Keeping gaming in the workplace up to date, simple, and competitive are the most important, and often challenging aspects of this type of reward and recognition program. Gaming is not as effective or engaging if employees cannot view the standings and identify their competition continuously. Gamification of employee engagement can also help create a model for future engagement efforts. Since the game takes feedback from employees it creates incredibly useful data on how to engage your specific employees and what will get them excited about work, the competition, and socializing with their co-workers. This data can hel pemployers decide how to spend their rewards budget. Whether your workforce is interested in extra vacation time, a gift card to a favorite restaurant, or another type of reward the gaming data will help you determine how best to reward your employees. Gamification provides incredible ROI because it solicits a consistent feedback loop from employees to management and helps to retain employees and keep them satisfied in their professional setting. How do you use gamification in your rewards program?
For more information on gaming in the workplace check out this article from Mashable.

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The 3 R’s and their place in Customer Loyalty

Promo Marketing released an article this week that gave some insight into customer loyalty and the need for revolution. The simple, straight forward formula they offer does not necessarily lead you to the customer loyalty "pot of gold" but it's definitely a treasure map. Introducing, The 3 R's. Reward, Recognition, Relevance These three words should be constantly intertwined with the term customer loyalty, but how well are they being implemented? Maybe another ‘R’ word will catch your attention...Repetition. Reward, Recognition, Relevance The
Reward can be as simple as a Thank You. Thanking your customers for their loyalty to your brand or business is easy and inexpensive. Try giving them a discount, a chance to earn points, or rewarding the women in your office with a gift card to The Limited or the men in your office with a gift card to AutoZone.
Recognition is a way the show your customer that you appreciate them for choosing your brand or business when they could have just as easily gone to your competitor. Lastly,
Relevance is key. In a day in age that throws more information at customers than pick-up lines at a singles bar, you could be reaching a customer who is overwhelmed and exhausted; the last thought in their mind being to process your message. So, keep it relevant, put yourself in front of the eyes that want to see you. Don't try playing football at a baseball game. As hard as it might be to practice, quality is better than quantity in the case of customer loyalty. Remember the 3 R’s and it could put you on the track to success.
Read more on The Three ‘R’s to Successful Customer Loyalty, here.

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Employees Look for Carrot Based Health and Wellness Programs

According to a new survey performed by the National Business Group on Health employees are excited and engaged in Health and Wellness programs that offer carrot rewards for fitness and health goals reached. The same survey also indicated that employees are significantly less engaged in Health and Wellness programs that raise employee health contributions if fitness goals are not met. The survey from NBGH indicates 80% of employees endorse carrot based wellness programs, while only 29% endorse stick based programs. These survey results are further proof that using a positive reard system is going to provide lower health costs for your company, and healthier happier employees who feel the support of their employer in their personal wellness plan. Providing even small denomination gift cards for retailers such as GNC, or the
CVS/Pharmacy Select Card that only debits on healthy items will help employees reach their goals and provide the carrot reward they need to feel the cooperation from their employer. Providing carrots are a low-cost, high ROI way to manage health care costs and keep employees healthy and satisfied in their jobs.
For more information on the National Business Group on Health survey check out this article from BusinessInsurance.com.

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Keep Your Employees Motivated on a Limited Budget

Employers and employees alike are hit hard by their company’s limited funds. Keeping a motivated workforce doesn't have to drain your budget. And it doesn’t have to drain your time and energy either. If raises and bonuses are out of the question, employers are forced to get creative in order to keep motivation high, and to reward and recognize their employees. Forbes recent article titled, “5 Ways to Keep Your Employees Motivated Without Breaking the Bank,” outlines several ways for employers to implement creative ideas, that are also unique, and most importantly budget-friendly. One such idea is, have a ‘Boss Does Your Work’ promotion. This fun incentive works great in an office with a break room and bathrooms that employees are in charge of keeping clean. Consider offering employees the chance to have their managers take over these chores for the month, in turn for meeting specific goals. If you know your employees are looking for a little extra, gift cards to SUBWAY for a healthy lunch can work perfectly. Or, say ‘Thank You’ to them and their family with a night out to dinner with Boston Market or The Cheesecake Factory gift cards.
Discover more creative ideas for motivating employees without ‘Breaking the Bank’ by reading the full article here. Can you think of anymore?

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