Businesses Sacrificing Profit Margins, Tech To Gain Customer Loyalty
Gaining customer loyalty is one of the most difficult metrics to hit in today’s omni-channel B2C market.
Businesses are making two sacrifices to build consumer loyalty: one is an investment in technology and the other is a slimming of profit margins to ensure customers feel like they’re getting a bargain.
10 Tools To Create Caring And Comfortable Customer Loyalty
Customer loyalty is the bedrock of any successful business, and the way you deliver your product or service plays a pivotal role in cultivating that loyalty. As Micah Solomon, a renowned customer service consultant, highlights in his book High-Tech, High-Touch Customer Service, even the most perfect product needs to be delivered with genuine care to truly resonate with customers. In today's competitive market, showing care goes beyond the product itself—it's about creating an experience that makes customers feel valued and appreciated.
HR Initiatives and Employee Engagement
According to the new #HRWins study done by George LaRocque, employee engagement is a top priority for HR departments. But when it comes to Finance dedicating dollars, core HR initiatives like professional development and learning and training initiatives still garner more budget than engagement initiatives.
365 by Whole Foods Embodies Millennial Mindset
The new concept store, 365 by Whole Foods, seeks to provide a grocery store with the Whole Foods quality, at a lower price point, in a smaller package for the simpler, less involved shopper. Sound like someone you know? Maybe a millennial? You’ve got it. 365 by Whole Foods isn’t just cheaper, but there are other overarching components that prove that it embodies the millennial mindset on a larger scale.
Positive Outcomes of Employee Recognition
We discuss how to implement employee recognition and employee rewards on this blog, but we don’t always discuss why we should spend time and resources on these employee programs. Today, that changes. Here are three positive outcomes of employee recognition that you could (and should) enjoy the perks of when you properly execute an employee recognition program within your organization. These aren’t just our opinion, they have actually been observed by companies who have successfully implemented employee programming.
