GiftCard Partners Blog

“After years of recession-fueled frugality, more Americans are feeling the holiday gift-giving spirit in 2011”, says a recent USAA survey. Has your company’s holiday giving increased this year? Budgeting was likely done a year ago, but are you spending more for employee and customer gifts due to better times or do you fall in the “budget glue” category? Have you thought of
gift cards as budget glue? You can literally stick to the dollar of your company gift giving budget with flexible denominations, while giving the gift that people really want – choice!

Holiday gifting season sneaks up fast and, for many employers, it comes with a familiar challenge: finding a gift that feels meaningful, useful, and appreciated by every employee. The stakes are high: a thoughtful holiday reward can reinforce culture, strengthen loyalty, and send employees into the new year with a positive impression of your organization.

Although our industry trend reports are typically focused on B2B gift card topics and industry events; we thought that “Turning Negativity into Engagement" is a particularly important topic as our clients and customers enter into an uncertain holiday season. At this year’s MoShow we were reminded of some valuable lessons in listening and reacting. We’re happy to share with you a presentation around embracing technology to
 listen to your customers, to bring your brand and brand programs closer to enlightenment. Are you willing to accept social media and online networks as listening tools, to assess your customers’ opinions and react? Many believe that adopting these technologies could back-fire on a brand in an all-too-public forum. But consider that negative conversations about your brand are happening online, whether you are present or not…how you listen and address them could be the difference between a proactive leader and a tarnished reputation. Some really great advice and answers to these nagging concerns come to us in a presentation given at the MoShow’s Incentive Gift Card Council (IGCC) meeting. This presentation, by Mike McDonnell, Vice President, Product Management & Client Solutions at
Affinion Loyalty Group, offers fresh perspectives and real-world examples of how to turn negativity into opportunities for engagement in
The Bright Side of Negative Engagement. This presentation will help you determine a critical response to a negative customer experience and help you answer the important question,”What’s Your White Chocolate Mickey?”
Click here to read the rest of GCP’s Industry Trend Report  

Employee engagement in the U.S. has stalled at 31%, down from its pandemic-era peak and representing millions fewer engaged workers across the workforce. New findings from Gallup reveal a deeper issue behind the headline numbers: engagement isn’t eroding because employees don’t care; it’s declining because basic workplace needs are going unmet, especially for younger workers.

As the year winds down, most employers look for ways to say “thank you,” whether through holiday gatherings, year-end messages, or rewards such as gift cards. But today’s most effective leaders are going beyond traditional appreciation to use the holiday season as a strategic bridge into the new year.