GiftCard Partners Blog

What’s the high level? The
2011 Gift Card IQ Survey reveals good news for retailers when it comes to “bigger” incentive gift card budgets. The five largest budget categories (all above $75,000) all increased. For example: -    Budgets “more than $100,000 nearly doubled to 15 percent this year, compared with 7.8 percent in 2010.”

There were many workshops, panels and info-sessions at this year’s IMA Summit. GCP’s Deb Merkin moderated the highly attended panel discussion: Challenges of Moving Bulk eCerts/mCerts Through the Distribution Pipeline. There was an overarching theme that carried throughout the discussion amongst panelists and attendees; there is a clear need for technology based gift card industry standards. Starting with what they are called, there are many terms used – “let’s standardize” was the consensus. IMA will survey leaders in our industry to cull common terms and help create standards. Another standard isn’t quite as simple to create: a common technology platform or industry technology standards for eCerts/mCerts.  Some companies have a legacy system or a middleware provider with technology that isn’t compatible with the technology running a loyalty program’s platform (just one example). This issue affects retailers’ willingness to adopt eCerts/mCerts in the B2B marketplace, therefore meeting or not meeting the wishes of B2B customers and the consumers demanding technology based gift cards. The goal is common amongst all parties; we want to make it simpler for retailers to adopt technology based gift cards and for customers in the B2B market to purchase eCerts and mCerts in bulk. Plainly stated…standardization will be a win-win for our industry.    

Virtual work-force Promotes Company Growth, Family Values and a Healthier Environment

WELLESLEY, Mass.,
Aug. 16, 2011
/PRNewswire-iReach/ -- Today
GiftCard Partners' (GCP)
Ed Shulkin and Deb Merkin announced 10 years of vision coming to fruition as their virtual workforce now stretches across all regions of the country.
Massachusetts,
New York,
California,
Florida, and
Oregon are just a few of the company's remote workplace "home" offices. Read the rest of the PR Newswire release here:

GiftCard Partners Expands from Coast to Coast with Entirely Remote Workforce.

The voice of the consumer should be heard very clearly if retailers are going to make the most of the coming holiday season. On August 4th, 2011, Retail TouchPoints (RTP) published their Holiday Outlook and Retailer Case Studies from savvy retailers who are using technology in answer to call. “The retail industry is moving into the second half of what could be considered the best-performing sales cycle since the economic downturn, and the pressure is on to maximize holiday sales. To succeed during the 2011 holidays, retailers are adopting more innovative, customer-engaging strategies and tactics to create winning experiences across all channels” says RTP.
The 2011 Holiday Outlook is a report from
Retail TouchPoints (RTP) that addresses key trends and strategies driven by “omni-channel shoppers”. What will you find in the report? *    Shopping technologies are becoming an important factor for showing which retailers will capture the all-important economy recovering sales. “Shopper-driven technologies, such as tablets, and tactical ideas on how retailers can utilize the mobile channel to cater to today’s time-starved, empowered shoppers *    Retailers can learn about mining the social sphere to extend their holiday strategies beyond engagement and storefronts, capitalizing on peer reviews and user-generated content. *    Unique and effective ways retailers can be on the forefront of cross-channel innovation, by utilizing new media and integrating the shopping experience to drive customer engagement and sales.” And case studies from *    Kirkland’s “Glee Spree” multichannel promotion *    Coach’s recent venture into mobile commerce *    Hallmark.com’s ability to forecast and cater to seasonal online demand; and *    JCPenney’s aggressive iPad implementation designed to deliver a seamless in-store experience Click here for the RTP article:
Retail TouchPoints 2011 Holiday Outlook Highlights Holiday Must-Haves Click here for the Retailer Case Studies PDF:
Savvy Retailers Can Count On A Winning Season

Incentive Research Foundation (IRF) and the
Incentive Federation recently published a study that highlights gift cards as an employee reward preference over cash rewards. The study about incentive awards recognizes non-cash incentives as a way to control spending, while motivating employees and channel partners. The preliminary results of the study point out that employee cash incentive awards are averaging $732.00, which is triple the cost of non-cash awards. “The study validates our experience and belief that the average cost of a cash award is roughly triple that of either merchandise ($206) or gift cards ($240),” according to Incentive Federation Chairman Stephen Slagle.  “The total cost of incentives is especially important in our post-recession economy, so the data points stimulated extensive discussion around the benefits of each award type,” he explained. To read more about this study, visit
IMA’s Return On Performance. Check back with us regularly; we’ll publish a link to the full study results once they are available.