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Deborah Merkin

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Deborah Merkin, CEO and Founder of GiftCard Partners™, Inc. and Engage2Reward™ LLC, brings two decades of experience to the forefront of the gift card industry. Armed with a BS from University of Massachusetts Amherst and an MBA from Babson College, Deborah's career spans technology startups and corporate giants, including AT&T Capital and Staples. A pioneer in establishing and shaping lucrative new distribution channels, Deborah’s expertise grew through consultancy roles with Linens’N Things and CVS®. This journey marked her entrance into the gift card and incentives industry and ultimately laid the foundation for the conception of GiftCard Partners. A Certified Women Owned Business, GiftCard Partners was founded in 2005 and has received the prestigious Best and Brightest Company to Work For® Award for 10 years nationally. With a focus on assertiveness and balanced steadiness, Deborah continues to drive innovation and growth in the dynamic world of gift cards. Beyond her professional success, Deborah is deeply involved in community service, recently joining the board of JBBBS.org and previously serving on the board of JFSMW.org for 5 years.
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Recent Posts

Starting 2015 with Employee Motivation

As we embark on 2015 and our workforce has shaken off the holiday rust it's important to think about how to maintain a culture of motivation not just through the cold winter months but throughout the year. Here are a few ways to keep employee motivation, productivity and job satisfaction at the top of your company's priority list all year long.

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Top 5 Digital Gift Card Trends for 2015

Now is a great time for your business to make innovative choices and stay ahead of the competition in 2015.   As a marketer, one must assess the best options to further build your brand and drive greater customer engagement. Digital gift cards have been a growing trend in the gift card industry, and here are the top 5 digital gift card trends for 2015: 1.
 Millennials Embrace Digital Gift Cards. - Millennials want instant gratification.  They want their needs satisfied "right here, right now" so digital gift cards are a logical solution when it comes to this target group.  In a
survey released by InComm last month, 18-35 year olds were likely to purchase at least one digital gift card during the holiday season.  The main reason for digital gift cards is that they can be purchased any place at any time with just the click of a mouse.  There is no need to get out of the house and wait in long lines at the grocery store.  Another appeal of digital gift cards is that they are completely customizable; customers can send personalized text, pictures, and in some cases, even video. 2.
Building Your Brand - Smart marketers realize that in a digital world gift cards open up brand new marketing opportunities.  The best brands are already catering to shifting trends and are inviting customers to a whole new customized gifting experience entirely online.  A great experience is also likely to make a brands campaign go viral with social network sharing. 3.
Digital Gift Cards Will Decrease Average Breakage - One of the reasons that digital gift cards are reigning in popularity is that they are less likely to get lost compared to their plastic counterparts. A
survey by
Bankrate revealed that 40% of 18-29 year olds end up losing their plastic gift cards.  With less loss, consumers are more likely to redeem the full value of the gift card and breakage rates begin to shrink.  Customers will utilize what they pay for and that will strengthen the customer/brand relationship and customers tend to redeem gift cards for significantly more than the gift card value.  Plus with digital gift cards being available on both mobile applications and mobile email, it's less likely the consumer will forget that the card is in their wallet. 4.
Loyalty Programs - As brands have embraced the shift from physical to digital gift cards, loyalty programs are following suit.  As opposed to loyalty programs shipping out individual cards to end-customers, they are able to email a gift card right to their client for instant gratification.  Brands will save on shipping and eliminate issues with lost gift cards and consumers won't have to wait to spend their gift. 5. M
arketers Can Bundle Digital Gift Cards with Products - For many years technology brands such as
Apple Inc., have bundled their brands.  For instance "Purchase a Mac and get a $100 iTunes gift card."  In 2015, more brands will follow this bundling method by offering a physical item with a digital gift card to make a more diversified and enticing promotion. Read the full story on The Top 5 Digital Gift Card Trends for 2015 at
IFeelGoods!  

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Employee Engagement Ideas to Implement Now

Do you need employee engagement ideas to start the New Year off right? 
Is your current employee engagement strategy working, or could it use a little tweaking? Low employee engagement is not just a U.S. problem. According to
Gallup's 2014 study, only 13 % of employees worldwide are engaged at work. While the U.S. does have the highest employee engagement rating, the numbers are still troubling when looking at those who are disengaged. At the regional level, Northern America (the U.S. and Canada), has an employee engagement level of 29% but 54% of employees are considered
Not Engaged, and 18% considered
Actively Disengaged. Higher employee engagement increases productivity, reduces absenteeism and can decrease health care costs.  According to a 2013
report released by Gallup on the state of the American workplace, businesses are losing
$450-$550 billion annually due to active disengagement.  Implementing some or all of the employee engagement ideas can help increase profits for your organization, all while having a happy, engaged workforce. Here are a few employee engagement ideas:

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Payments Industry Identity Crisis

GiftCard Partners insights on the 2013 pymnts.com Innovation Project held at Harvard University.

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Online Gift Cards Are The Future In 2015

Online purchasing and mobile apps have been a go-to in our lives both personally and professionally, and this trend is growing in the gift card world as well.  Purchasing online gift cards are becoming the industry standard. According to First Data's 2014 Consumer Insights
survey, in comparison to 2013, more people chose online gift card purchasing.  Purchasing online gift cards increased to 34% in 2014 – up from 26% in 2013.  The purchase of gift cards using social networks, such as Facebook, increased from 8% in 2013 to 13% in 2014.  Both plastic and e-gift cards can be purchased online.  Overall, 81% of respondents planned on purchasing the same or more plastic gift cards than in 2013 and 84% planned on purchasing the same or more e-gift cards than in 2013. Gift card apps came to the forefront in 2014.  55% of consumers are interested in using an app to store gift card information on their mobile devices and 58% of consumers said they would prefer to use one app to store multiple merchants instead of using separate apps for each.  With more than 13% of gift card purchases in 2014 made through the use of a mobile app, mobile apps are becoming mandatory for a successful gift card strategy. For more insight into the First Data Consumer Insights Survey
click here!  

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